Terms of Service
Last updated: 2026-06-15
These Terms govern your use of the InkConcierge service. By creating an account or using the service, you agree to these Terms.
The service
InkConcierge provides an AI-powered client concierge for tattoo studios, including chat automation, booking, deposit collection, and lifecycle messaging.
Eligibility
You must be at least 18 years old and able to form a binding contract to use the service. By creating an account, you represent that you meet these requirements and, if you act on behalf of a studio or company, that you are authorized to bind that organization to these Terms. Tattooing is an adult service; you are responsible for verifying that your own clients meet the legal age and health requirements in your jurisdiction.
Your account
You are responsible for keeping your credentials secure and for all activity under your account. One human per account; service accounts are allowed for studios.
Acceptable use
You agree not to abuse the service, probe for vulnerabilities, infringe intellectual property, or use the concierge for illegal content. We may suspend accounts that violate these rules.
AI features and disclaimers
The AI Studio Concierge generates suggestions, design references, and messages automatically and may be inaccurate, incomplete, or unsuitable. Its output is informational only and is not professional, medical, dermatological, or safety advice. Image suggestions and design matches are not guarantees, and the concierge does not replace a qualified tattoo artist's judgment. You remain solely responsible for reviewing AI output before relying on it, for all communications sent to your clients, and for the final design and execution of any tattoo. You are also responsible for any AI provider keys you configure and the usage costs they incur.
Third-party platforms (Meta, Instagram, Facebook)
When you connect an Instagram or Facebook account, your use of those features is also governed by Meta's terms and policies. You authorize InkConcierge and its AI Studio Concierge to access your connected business account and to send replies to direct messages on your behalf, solely in response to messages your prospective clients start. You are responsible for ensuring your use of the concierge complies with Meta's Platform Terms and applicable law. We never post to your feed and never send unsolicited messages, and you can disconnect the integration at any time in Settings → Integrations.
Payments and fees
Subscription fees are billed monthly or annually through Stripe. Platform fees on collected deposits are disclosed on the pricing page and within the billing dashboard. All fees are exclusive of VAT where applicable.
Subscriptions, trials, and refunds
Paid plans are offered on a monthly or annual subscription that renews automatically until cancelled. Where a free trial is offered, it converts to a paid subscription at the end of the trial unless you cancel beforehand. You can cancel at any time from the billing dashboard; cancellation stops future renewals and takes effect at the end of the current billing period. Except where required by law, fees already paid are non-refundable and we do not refund partial periods or unused features. Statutory withdrawal rights for consumers, where they apply, are unaffected.
Licence to use the service
Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the service for your studio's legitimate business purposes. You may not copy, resell, sublicense, reverse-engineer, or create derivative works of the platform, or use it to build a competing product. All rights not expressly granted are reserved.
Intellectual property
The platform, including its software, design, text, and trademarks, is owned by Scale Studio GmbH or its licensors and is protected by intellectual-property laws. These Terms do not transfer any ownership in the platform to you. Content you upload remains yours, as described in "Your content"; any feedback or suggestions you provide may be used by us without restriction or obligation.
Your content
You retain ownership of all portfolio content, chat transcripts, and customer data you upload. You grant us a limited license to process it solely to operate the service.
Copyright and infringement
You must hold the necessary rights to any portfolio images, designs, and other content you upload, and you must not infringe the intellectual-property rights of others. If you believe content on the service infringes your rights, contact us with enough detail to identify the material and your claim, and we will review it and remove infringing content or suspend repeat infringers where appropriate.
Warranty disclaimer
The service is provided "as is" without warranties of any kind to the extent permitted by applicable law. We commit to reasonable availability and security practices.
Limitation of liability
To the maximum extent permitted by law, our aggregate liability is limited to the fees paid in the 12 months preceding the claim. Nothing limits liability for gross negligence or intent where such limitation is prohibited.
Indemnification
You agree to defend, indemnify, and hold harmless Scale Studio GmbH and its team from any claims, damages, and reasonable costs arising out of your misuse of the service, your content, your communications with clients, or your breach of these Terms or applicable law. This does not apply to the extent a claim results from our own breach or negligence.
Termination
You may cancel at any time in the billing dashboard. We may terminate for material breach, non-payment, or legal reasons with reasonable notice where feasible.
Governing law
These Terms are governed by the laws of Switzerland unless mandatory consumer-protection rules in your country of residence provide otherwise.
General
If any provision of these Terms is found unenforceable, the remaining provisions stay in effect. Our failure to enforce a right is not a waiver of it. You may not assign these Terms without our consent; we may assign them to an affiliate or successor. Neither party is liable for delays caused by events beyond its reasonable control. These Terms, together with the Privacy Policy and any plan-specific terms, form the entire agreement between you and us regarding the service.
Changes
We may update these Terms; material changes will be announced with at least 30 days' notice by email.
Contact
Email: dan@aiscalestudio.com.